The table below gives examples of when to order – do not wait until you have run out of medicine!
N.B. If you order too early your request will not be processed and you will have to re-order.
|You get 4 weeks’ worth of medication at a time||Order at least 2 clear business days beforehand||Do not order more than 4 days beforehand|
|You get 8 weeks’ worth of medication at a time||Order at least 2 clear business days beforehand||Do not order more than 7 days beforehand|
|You get 12 weeks’ worth of medication at a time||Order at least 2 clear business days beforehand||Do not order more than 12 days beforehand|
Online Prescription Request Process
|Register for Online Services|
|Update Prescription List|
|Online Prescription Request|
For all prescriptions, we ask that the person collecting them is over the age of 16, unless the person collecting the prescription is also the person for whom we are prescribing.
If you are on regular medication and your Doctor does not need to see you every time, you will be issued with a pink repeat prescription ordering slip. This is attached to your repeat prescription. Our computer system has a safety feature to stop patients ordering too many drugs and will reject any items ordered too early unless you give us a valid reason e.g. “going on holiday”. We will not contact you about rejected items – it is the patient’s responsibility to check that they are not ordering too early. If you do need to order early, please give the Receptionist a reason and your request will be passed to your GP.
Allow 2 clear business days for processing the prescription. This does not include weekends or holidays. Your prescription will be ready for collection at Reception, unless you have arranged for your prescription to be sent directly to your pharmacy.
Do not ask for a repeat prescription during a Consultation or a Home Visit. Repeats must be ordered in advance.
To obtain repeat items:
- Order using our online facility (see above).
- Allow at least 2 clear business days for processing.
- Check the “Next Issue Due” date on the pink ordering slip to ensure that you are not ordering too early.
- Tick the items required on the slip and place the slip in the red box, which is on the wall facing you inside the patients’ entrance. OR
- Post the ticked slip to us (you can either pick the prescription up after allowing 2 clear business days or enclose a stamped, addressed envelope and we will return it by post). OR.
- If you have a chronic disease and are on regular repeat medication, you should contact your Pharmacy and ask to join their Chronic Medication Service.
The Doctor will review your repeat medication periodically and you may be asked to make an appointment, rather than being given the requested repeat prescription automatically, particularly if you are ordering medication too often or too early. Please bear in mind that this review of your medication is an important part of your healthcare and an excellent opportunity to discuss any concerns with your Doctor.
When you are discharged from hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription as soon as possible, but it cannot be issued until your medical details are checked by the Doctor.
The Doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.