Advanced Nurse Practitioners Sister Baird and Sister Stewart
Our ANPs can diagnose, treat, prescribe medication, arrange medical certificates, make referrals to hospital services and give advice.
ANPs and GPs make up our Clinical Triage Team, which deals with urgent/same day appointment and home visit requests.
The Receptionist asks for a brief description of your symptoms/reason for urgency or home visit, and checks your contact details to enable our Clinical Triage Team to call you back to discuss the issue and offer the most appropriate service. Please help us to help you by giving the Receptionist this information.
To request a home visit dial 01563 526514.
If you are dealing with an unconscious patient or someone suffering from severe chest pains, collapsed or if an emergency is indicated, dial 999 and request an ambulance. There is no need to consult a GP first.
If your condition allows, please come to the Surgery rather than request a home visit. Remember that we can see several patients in the Surgery in the time that it takes to do one home visit. If you feel that a home visit is necessary, try to telephone before 10.30am so that we can plan the calls as efficiently as possible. Ensure that you give the correct address and contact telephone number (landline if possible) for the housebound patient.
The Practice operates a triage system and the Receptionist asks you for brief details of your symptoms and checks your contact details to enable the Clinical Triage Team of GPs and ANPs to contact you as soon as they are available. They assess the seriousness of your condition and decide on the appropriate course of action e.g. urgent/routine home visit; urgent/routine appointment with GP; prescription; appointment with Nurse/ANP; advice etc.
If a home visit is appropriate, we may not always be able to send the particular Doctor requested. If an appointment is indicated, we will offer the first available time for either urgent or routine, as appropriate. We cannot always offer an ideal time for everyone, but we strive to offer quick access to medical care in urgent cases.
All Patients requesting a home visit are asked if they are able to come to the Surgery. The Doctors are never unwilling to visit patients who are genuinely housebound or whose symptoms are severe enough to stop them from coming to the Surgery. Children or babies can usually be safely brought to the surgery after Triage and may be seen quicker this way than waiting for a home visit.
N.B. If, after a course of action has been agreed with the ANP, the patient’s symptoms get worse, please do not hesitate to call back and inform us of the change. If an emergency is indicated, call 999 and request an ambulance.
NHS 24/ADOC Urgent Visits Out of Hours
Ayrshire & Arran Health Board is contractually responsible for commissioning Out of Hours Services
Dial 111: Ayrshire Doctors On Call, in partnership with NHS 24, provide the urgent out of hours service for our patients from 5.30 pm to 8.30 am Monday to Friday and over the weekend from Friday at 5.30 pm right through until Monday at 8.30 am. They can be contacted by phoning the above number. If, during the above times, you phone the Surgery main number on 01563 526514, an answering machine will give you the number to call for NHS 24/ADOC. This machine does not take messages.
NHS 24/ADOC are able to:
- Advise over the phone by either a Doctor or trained Triage Nurse.
- Arrange a time for you to visit the treatment centre at Crosshouse Hospital.
- Call at your home if the patient is too ill or unable to attend the treatment centre at Crosshouse Hospital and the Doctor considers a home visit necessary.
Should the patient be unconscious, suffering from severe chest pains, collapsed or if an emergency is indicated, please dial 999 and request an ambulance. There is no need to consult a GP first.
The Medical Practice does not deal with dental issues. For Dental Emergencies contact your own dentist Monday to Friday during business hours. For out of hours emergencies phone your own dentist and you will hear a recorded message giving you the phone number of the dentist on call.
There is a Dental Access Centre in Kilmarnock, for people who have been unable to register for NHS treatment with a Dental Practice – for Kilmarnock area residents, phone 01563 578663 weekdays 8.30am-5.00pm and 08454 24 24 24 out of hours and weekends. For a list of available NHS Dentists, contact the Dental Management Team on 01292 513848.
NHS 24 (24-hour Nurse Consultation & Health Information Service)
Dial 111 or visit their website on www.nhs24.com (click here).