Who should I See?
This may save you time in getting the help you need, and avoid arranging an unnecessary appointment with your Doctor.
Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment. General Practice work in conjunction with other Primary Care providers such as Opticians and Pharmacists, who can deliver advice and treatment within the Community, so make sure you get to see the right person, at the right time, in the right place.
Have you tried self-care?
A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. Many patients attend with conditions that would get better with self-care. Studies show that 25-40% of consultations with a GP are unnecessary so it would help if patients only booked an appointment with a GP if they really need to.
Examples of the ailments best treated by yourself are:
- Upset stomach
- Grazed knee
- Common cold
- Sore throat
- Colds & Flu
There are a wide variety of helpful Self Care information and resources available which could help you to treat your illness without the need for an appointment:
Self-Referral Services – No need to see a GP or Nurse you can refer yourself!
We have provided our patients with a list of services that you can self-refer to without the need to see a GP or Nurse. You can normally self-refer by phone, attend a drop in clinic or by completing a self-referral form which you can send via email or post to the service of your choice.
Get immediate help from your local Pharmacy
Visit a Pharmacy for healthcare advice without an appointment
It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.
Your local Pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most Pharmacies now offer this service) and other common conditions.
No appointment is necessary and your local Pharmacist is usually open late, is available at weekends and many public holidays. It will also save you making an appointment with your GP.
Please note during the current pandemic, physical distancing restrictions will be in place, it maybe more appropriate to telephone the pharmacy before attending.
NHS Pharmacy First Scotland
NHS Pharmacy First Scotland is an NHS service provided by your local community pharmacy (a pharmacy with a contract to provide NHS prescriptions and services).
- If you have a minor illness, a pharmacy is the first place you should go for advice
- You do not usually need an appointment and you can go to any pharmacy
- Your pharmacist can give you advice for a minor illness, and medicine if they think you need it
- They will set up a Patient Medication Record (PMR) to make a note of any advice and treatment they give you
- You can ask to use the pharmacy’s consultation area or room if you want to speak to the pharmacist in private.
Who is the service for?
You can use NHS Pharmacy First Scotland if you are registered with a GP practice in Scotland or you live in Scotland. Speak to the pharmacy team if you need further details. Visitors to Scotland are excluded.
How does the service work?
- Pharmacists and their teams are experts in medicines and can help with minor health concerns
- A pharmacist can give you advice and treatment (if you need it)
- for minor illnesses such as the following.
|Athlete’s foot||Hay fever|
|Blocked or runny nose||Indigestion|
|Cold sores||Mouth ulcers|
|Cystitis (in women)||Sore throat|
Medicines in Scotland: What is the right treatment for me?
Medicines are usually prescribed by a doctor. However, other healthcare professionals can also prescribe medicines (for example dentists and some nurses, pharmacists and physiotherapists). In the video presentation “healthcare professional” is used to describe the person prescribing the medicine.
Treat Yourself Better
We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice.
Feeling low, anxious or stressed?
Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phone line in 2004.
Breathing Space complements the work of other phone lines and agencies which are endeavouring to reduce suicide rates in Scotland.
Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors.
Need help now? Call free on 0800 83 85 87.
Whatever your eye problem your first port of call should be an Optometrist. An Optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.
Opticians can also refer patients to Hospital if and when appropriate.
Find a local Optician in your area (once you are linked to the NHS Inform page, select your local Health Board or local Authority to find an Optician near you).
Self-help guide: Eye problems
Find out more about your eye problems, when you can use self-care, and what to do if your condition worsens and you need medical help.
If you meet a set of criteria you may be entitled to a number of benefits when using NHS ophthalmic services. These could include free NHS eye examinations, NHS optical vouchers and refunds. This guide will explain these entitlements and who is eligible.
If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.
For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.
There is a Dental Access Centre in Kilmarnock, for people who have been unable to register for NHS treatment with a Dental Practice – for Kilmarnock area residents, phone 01563 578663 weekdays 8.30am-5.00pm, 111 out of hours and weekends. For a list of available NHS Dentists, contact the Dental Management Team on 01292 513848.
However, if you are unregistered currently and you require emergency treatment, you should contact NHS 24 on 111.
Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.
Do you need Social Care & Support?
There are lots of services which offer help and support to improve your quality of life and allow you to continue to live in your own home. For example, if you are elderly or disabled, have a long-term health condition or are unwell. However, it can sometimes be confusing to try to work out what help is available and who offers what services.
Need to speak with someone when the surgery is closed?
Call 111 when we are closed to speak to an NHS professional on any urgent health or medical issue.
Calls are free from landlines and mobiles.
You should call 111 if:
- it’s not a 999 emergency
- you think you need to go to A&E or another NHS urgent care service
- you don’t think it can wait for an appointment with your GP
- you don’t know who to call for medical help.
If you have an emergency please call 999
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that aren’t stopping
- chest pain
- breathing difficulties
- severe bleeding that can’t be stopped
- severe allergic reactions
- severe burns or scalds
Mental Health Crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
Call the Samaritans
Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.
Call us for free on 116 123.
It’s important to use A&E only for serious injuries and major emergencies.
For everything else, Minor Injury Units, out-of-hours services and your local pharmacy can also help.
Textphone and BSL users
If you use a textphone you can call NHS 24’s 111 services (18001 111).
If you’re deaf but want to use the phone service you can use the ContactSCOTLAND-BSL interpreting video relay service, available 24/7.
Get immediate help for Minor Injuries
Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.
Some examples of problems they deal with:
- sprains and strains
- suspected broken limbs
- minor head injuries
- cuts and grazes
- bites and stings
- minor scalds and burns
- ear and throat infections
- skin infections and rashes
- eye problems
- coughs and colds
- feverish illness in adults
- feverish illness in children
- abdominal pain
- vomiting and diarrhoea
- emergency contraception
Arrange an appointment with one of our Nursing team
Our Nurses are usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your doctor.
The Practice Nurses are involved in a wide range of clinics and services, including chronic disease reviews, minor surgery, immunisations, cryotherapy, health promotion and family planning, as well as the usual nursing duties in a busy Practice, such as dressings, ear syringing, phlebotomy, vaccinations, cytologies (smear tests), smoking cessation advice and dealing with minor lacerations. Sister Reay has a special interest in Carers and Adults with Learning Disabilities and liaises with the AwLD Team in East Ayrshire.
The Healthcare Assistant consults daily for venepuncture, BP tests, height and weight, ECGs, spirometry, H. Pylori breath tests and some chronic disease reviews. She deals with blood samples and results for anticoagulant clinics.
District Nurses consult in the Practice daily apart from Tuesdays, by appointment, from 2:00-3:00pm, providing a wide range of services including wound management/suture/clip removal, injections, venepuncture, ear syringing, continence assessments, and BP checks etc. They also provide a wide range of services for housebound patients including palliative care, complex wound management, continence care, administration of treatment/medication,complex assessment of health needs/promotion and immunisations.
Need medical advice or treatment from one of our doctors?
Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.