Useful Contacts and Self Help

How to contact us

N.B. For quality control and training purposes, phone calls may be recorded.

Number Service Open AM Open PM
01563 526514 General enquiries, Appointments, Repeat & Emergency Prescriptions, Test Results 8.30-12.30 1.30-5.30
01563 573558 Fax Line

All times

01563 526514 Urgent Home Visits

Try to phone before 10.30am

Freephone 111 NHS 24-Urgent Cover Out Of Hours 5.30pm to 8.30am Mon evening to Friday morning and all weekend from 5.30pm on Friday until 8.30am on Monday.
Freephone 111
www.nhs24.com
NHS 24 24-hour Nurse Consultation & Health Information Service

For emergency appointment requests the Practice operates a triage system and the Receptionist asks you for brief details of your symptoms and checks your contact details to enable our Clinical Triage Team to call you back to discuss the issue and offer the most appropriate service.

Patients requesting to speak to a GP/Nurse on the phone (apart from Triage): the Receptionist takes your details, contact number and a brief note of the issue that you wish to discuss and gives you a suitable time at which to phone back.

Other Useful Contact Numbers

Hospitals

Crosshouse Hospital 01563 521133
Ayr Hospital 01292 610555
Ayrshire Central 01294 274191
Ailsa Hospital 01292 610556
Ayrshire Maternity Unit 01563 825419
North West Area Centre 01563 578705
Emergency Dentist Advice 01563 578664

Ambulance Service

Booking an ambulance 0300 123 1236

Health Promotion/Other Services

Fresh Air-shire smoking cessation 0800 783 9132
Email: Freshair-shire@aapct.scot.nhs.uk
Bowel screening service 0845 270 0030
SCCRS service (smears)

Breast screening service

Mental Health Crisis Team

0845 957 2700

01294 323 506/7

01563 578592