See Your Doctor

The Doctors

  • Dr. Raymond T. Dean, MBChB DCH Glasgow 1981, Joined Practice 1986
  • Dr. Lynda H. Dean, MBChB DRCOG DFFP Glasgow 1981, Joined Practice 1986
  • Dr. G. Clifford Paxton, MBChB MRCGP DRCOG Glasgow 1990, Joined Practice 1994
  • Dr. Alastair I. Stewart, MBChB Edinburgh 1984, Joined Practice 1998
  • Dr. Ann R. Hamilton, MBChB DRCOG DFFP MRCGP Glasgow 1994, Joined Practice 2004
  • Dr. Rohit Sabharwal, MBChB BSc Med Sci MRCGP DGM DRCOG Glasgow 2003, Joined Practice 2008
  • Dr. Devon T. Perry, MBChB BSc Med Sci MRCGP DRCOG Aberdeen 2006, Joined Practice 2012
  • Dr. Olga Morton, MD Tartu 2001, PhD, MRCGP 2016, Joined Practice 2016
  • Dr. Suja Mathai, MB BS Calicut 2003, DRCOG, MRCGP 2016, Joined Practice 2016

 

Appointments

Dial 01563 526514: Please do not request repeat prescriptions during appointments, as time is limited and this is unfair to other patients. Repeats must be ordered in advance.

Phone or call at the surgery to make an appointment. Please be patient if you are held in a queue. We will do our best at all times to keep waiting to a minimum. If more than one member of the family needs to be seen, please make a separate appointment for each one. The Receptionist will ask you some questions about the type of appointment required to direct you to the most appropriate member of the Primary Healthcare Team. If you require an appointment for a specific purpose, such as antenatal, postnatal, cervical smear etc. please let the Receptionist know, so that the correct length of appointment can be given with the correct member of the team.

Routine GP appointments

The Receptionist will offer you the first available appointment with the Doctor of your choice. If this is not suitable, alternative appointments will be offered with any Doctor.

On 26th May 2011 Ayrshire & Arran Health Board produced the document “Your Health: We’re in it together”, setting standards for accessing primary care services in Ayrshire and Arran. The standard set for the wait for a routine GP appointment was 2-4 weeks and we aim to offer a routine GP appointment in line with this standard.

Urgent/Same Day Appointments

Phone as soon as possible after 8.30am and be sure to inform the Receptionist straight away that an urgent/same day appointment is required. These are available each day for patients whose medical condition requires urgent treatment and who cannot reasonably wait for a routine appointment.

The Receptionist asks you for brief details of your symptoms and checks your contact details  to enable our Clinical Triage Team of GPs and ANPs to call you back to discuss the issue and offer the most appropriate service. We strive to offer quick access to medical care in urgent cases but please note that patients booked into emergency appointments may have to wait to be seen.

We may send you a warning letter if you book then fail to attend an urgent appointment, without justification.

Urgent/same day appointments are not given for the sole purpose of issuing or renewing sick lines etc. If you require an appointment for this purpose, please book a routine appointment for the relevant date.

Appointments: responsibilities of the patient and general information

Do everything you can to keep your appointment and tell us as soon as possible if you need to cancel it, so that it can be used for someone else. We try our best to keep to allocated times – please try to do the same and appear on time. If a delay does occur, bear in mind that this may be due to a medical emergency. Parking is not a Practice issue and if you wish to complain about it you should contact East Ayrshire Council. You should allow plenty of time to get to the surgery and check in for your appointment.

If you are late the Doctor or Nurse may not be able to see you or you may have to wait or make another appointment. Sometimes the Clinician with whom you have an appointment may be unavailable or delayed, due to a medical emergency. Should this arise, we will inform you as soon as possible and endeavour to transfer your appointment to another Clinician within the Practice or reschedule it by offering the earliest available appointment.

We use display screens in the Waiting Area for patient call. These screens beep and display the patient’s name, and the Clinician’s name.

Patients who repeatedly fail to attend or to give insufficient notice of cancellation, or those who repeatedly turn up late without justification, will be assessed and notified in writing and may be removed from the Practice list. Please bear in mind that wasting appointments in this way is unfair to other patients and may be depriving them of medical care at a time that suits them.